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Our Terms and Conditions Define Your Account

When you open an account with koincuan, you're agreeing to a clear set of rules that protect both you and us.

Account SecurityPayment TermsWithdrawal RulesDispute Resolution
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koincuan Our Terms and Conditions Define Your Account
GET HELP WITH TERMS

Ask About These Terms Anytime

Live Chat Support Open your account settings and tap the chat icon in the lobby. Our team answers questions about your account rules, payment terms and withdrawal procedures in real time, seven days a week.
Email Clarification Send a message to our support address with the section of the Terms and Conditions you need help understanding. We respond within 24 hours with a plain-language explanation tied to your account.
Account Settings Visit your profile page and scroll to 'Legal and Policies' to view the full Terms and Conditions text, your acceptance date and any amendments we've made since you joined.
HOW WE OPERATE FAIRLY

Transparency in Account Rules and Data

Plain-Language Summaries

We don't just file dense legal text. When you open an account, we show you a summary of the key terms—Deposit references, withdrawal verification steps, how long payouts take via DANA, OVO, GoPay or QRIS, and what happens if you close your account.

Your Data and Privacy

These terms specify what account information we collect, how long we keep it, and who can access it. We don't sell your data. Where local law permits, you can request a copy of what we hold about you within 14 days.

Cookie and Tracking Policy

The terms explain why we use cookies—to remember your login, track your play history and prevent fraud. You can disable non-essential cookies in your browser settings without losing account access.

Account Closure and Data Retention

If you close your account, these terms say how long we keep your transaction history (usually 7 years for tax and compliance) and how to request permanent data deletion where local law permits.

Dispute and Amendment Process

If you disagree with a charge or a term, the Terms and Conditions lay out the dispute process. We investigate within 10 business days and respond with our findings and next steps.

How to Request Changes

Contact our support team via live chat or email if you believe a term in your account agreement is unclear or unfair. We review requests and explain our reasoning or escalate to our compliance team.

Your Questions About Terms and Conditions Answered

Yes. You must accept the Terms and Conditions to create an account and deposit funds. You'll see a checkbox confirming your agreement and a timestamp recorded in your account. You can always review the full text in your settings. If you don't agree with any clause, contact support before you fund your account.

We may update the Terms and Conditions to reflect new payment methods, regulatory requirements or operational changes. We'll notify you by email and in your account dashboard at least 14 days before changes take effect. If you don't accept the new terms, you can withdraw your funds and close your account.

The terms guarantee withdrawal processing within 2 business days of your request, depending on the method. DANA, OVO and GoPay transfers usually arrive within 30 minutes; QRIS transfers within 1 hour. Bank transfers may take up to 2 business days. You'll see the status in your transaction history.

You're responsible for keeping your password confidential. We store your login details in encrypted form and never share them. If you suspect unauthorized access, contact support immediately. The terms require you to use a password with letters, numbers and a special character for account protection.

Yes. The terms give you the right to dispute any transaction within 90 days. Submit a dispute via live chat or email with your transaction ID and explain the issue. We investigate within 10 business days and refund you if the charge was erroneous. Depends on local law for some dispute types.

We collect your name, email, phone, deposit history and play patterns to verify your identity, process payments and prevent fraud. These terms allow us to share this data with payment processors (DANA, OVO, GoPay, QRIS operators) and compliance auditors. We never sell it to third parties where local law prohibits.

The terms require us to keep your transaction history for 7 years for tax and regulatory compliance. Your account login details and play history are deleted within 90 days of closure. You can request permanent deletion of personal data where local law permits by contacting support in writing.

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