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How koincuan Protects Your Personal Data

At koincuan, your personal data is handled with a clear, documented process — we collect only what we need to run your account, process deposits via DANA, OVO…

Data collected only for account useDANA, OVO, GoPay & QRIS payment data protectedYour right to access, correct or deleteNo data sold to third partiesEncrypted account storage
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koincuan How koincuan Protects Your Personal Data
PRIVACY CONTACT PATHS

Reach Our Privacy Team Directly

If you have a question about your data, want to correct an entry, or need to request deletion, our privacy support team is reachable seven days a week between 08:00 and 23:00…

Live Chat Start a live chat session directly inside your koincuan account dashboard. Our privacy team is available daily from 08:00 to 23:00 WIB and will acknowledge your request within one hour during operating hours.
Email Support Send your privacy request or data-access query to our dedicated support email. We aim to provide a full written response within 48 working hours, with a reference number so you can track the status of your request.
In-Account Form Log into your koincuan account, navigate to Settings, then select Privacy Request. Complete the short form to submit a data correction, access request, or deletion request — no separate login or external portal required.
DATA HANDLING STANDARDS

Six Ways We Secure and Respect Your Data

Our data practices are built around a principle of minimal collection and maximum transparency.

Encrypted Data Storage

All account data — including your registered DANA, OVO, GoPay or QRIS details — is stored using AES-256 encryption at rest. Decryption keys are held separately from the data store and rotated on a scheduled basis.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how pages perform. No advertising cookies are placed without your explicit consent, and you can manage cookie preferences from the account settings menu at any time.

Account Security Controls

Two-step verification is available for every account. When a login is detected from an unrecognised device, we send an immediate notification to your registered email so you can review and, if needed, revoke access within seconds.

Data Retention Period

We retain active account data for as long as your account remains open. After account closure, transaction records are kept for the period required by applicable Indonesian regulation, then permanently deleted from our systems.

Third-Party Sharing Rules

Your personal data is never sold or rented. We share data only with payment processors — such as the rails that handle DANA and QRIS settlements — strictly to complete your transactions, under binding data-processing agreements.

Your Right to Correct or Delete

You hold the right to access a copy of your data, correct inaccuracies, or request deletion where local law permits. Submit a request through live chat, email or the in-account Privacy Request form and we will respond within 48 working hours.

Frequently Asked Privacy Questions

Below are the questions about data and privacy that come up most often from people with koincuan accounts. Each answer reflects our actual policy and the specific steps you can take to exercise your rights or adjust your data preferences.

We collect your name, email address, and the payment method you register — DANA, OVO, GoPay or QRIS. We also log device identifiers and session timestamps to protect against unauthorised access. We do not collect data beyond what is needed to operate your account.

Log into your account, go to Settings, and select Privacy Request. Alternatively, contact us via live chat or email between 08:00 and 23:00 WIB. We will send a full data summary within 48 working hours of receiving your verified request.

Yes, where local law permits. Submit a deletion request through the in-account Privacy Request form or via email. We will remove your data after the mandatory retention period required by Indonesian regulation has elapsed, then confirm deletion in writing.

We share payment data — such as your DANA or QRIS reference — only with the processors needed to complete your transaction. These processors operate under signed data-processing agreements. We do not sell, rent, or trade your information to any other party.

Active account data is held for as long as your account is open. After closure, transaction records are retained for the period required by applicable Indonesian regulation — typically five years — and then permanently deleted from our systems.

Go to Settings inside your account and select Cookie Preferences. You can allow or block analytics cookies at any time. Session cookies are required for your account to function, but all non-essential cookies can be disabled without affecting your login or payment flow.

We will notify you by email and display a notice inside your account dashboard at least 14 days before a material change takes effect. You can review the updated policy in full before it applies and contact our privacy team with any questions during that period.

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